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    <description>How to see how work is really done: interviews, questions, and where time goes.</description>
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      <title>Why AI on one step changes little: the lesson of the dynamo</title>
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      <description>Factories gained little from electric power until they were rebuilt around it. What that history says about adding AI to one step of a process.</description>
      <pubDate>Tue, 10 Nov 2026 00:00:00 GMT</pubDate>
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      <title>How to map a business process from employee interviews</title>
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      <description>Who to interview and in what order, how to ask about the last real case, and how to build a process map where every detail has a source.</description>
      <pubDate>Tue, 10 Nov 2026 00:00:00 GMT</pubDate>
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      <title>Process interview questions: what to ask the people who do the work</title>
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      <description>Questions for each stage of a process interview, why each works, the follow-up to ask, and what not to ask. With a question list you can copy.</description>
      <pubDate>Tue, 10 Nov 2026 00:00:00 GMT</pubDate>
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      <title>Where time goes in a process: work time vs. waiting time</title>
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      <description>Work time, waits and elapsed time in a process: how to ask people for each without false precision, add them up honestly, and act on the result.</description>
      <pubDate>Tue, 10 Nov 2026 00:00:00 GMT</pubDate>
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