And where it can improve. From short conversations with your team.
See a draft first. Pay later.
AI opens new opportunities. First, know how the work is really done.
See a draft first. Pay later.
An example: the interviewer talks with three people, and what they say becomes one map of the process.
Listening to you
Process: Customer orders
Draft · version 3 · from 3 interviews
Volume · about 25 orders a day 9
Order typed into the order system2
Warehouse told by message4
Order picked and packed7
Invoice typed from the delivery note8
Work in this process about 250–400 hours a month An estimate 28–45 min an order × about 25 orders a day × 21 working days
What could improve, and how
An example: the interviewer talks with three people, and what they say becomes one map of the process.
Listening to you
Process: Custom orders
Draft · version 3 · from 3 interviews
Volume · about 6 orders a day 9
Quote built from the spec sheet2
Order typed into the production plan4
Materials checked by phone7
Job scheduled6
Work in this process about 150–200 hours a month An estimate 65–90 min an order × about 6 orders a day × 21 working days
What could improve, and how
An example: the interviewer talks with three people, and what they say becomes one map of the process.
Listening to you
Process: Change orders
Draft · version 3 · from 3 interviews
Volume · about 3 changes a day 3
Change sent to the office by message2
Price worked out in a spreadsheet5
Price approved by the client6
Change added to the invoice by hand8
Work in this process about 100–150 hours a month An estimate 75–145 min a change × about 3 changes a day × 21 working days
What could improve, and how
An example: the interviewer talks with three people, and what they say becomes one map of the process.
Listening to you
Process: Customer onboarding
Draft · version 3 · from 3 interviews
Volume · about 3 customers a day 3
Handoff written from memory2
Kickoff call repeats the sales questions5
Account set up by hand7
Customer data requested by email6
Work in this process about 150–250 hours a month An estimate 150–220 min a customer × about 3 customers a day × 21 working days
What could improve, and how
Over the years you added customers, people, systems and exceptions, and the work found its own ways. Today it no longer looks like the procedure, or like what you see from above.
When factories first got electric power, most fitted electric motors into the old layout and changed nothing else. For decades it barely showed in productivity. The gains came when they rebuilt the factory around the new power.
AI added to one step of today’s process is that motor. Sometimes a decision is enough. Sometimes the process has to be rebuilt. Sometimes AI is the answer.
The story of the dynamo
Example
Customer orders
Draft · version 3 · from 3 interviews
Volume · about 25 orders a day 9
Order typed into the order system2
Warehouse told by message4
Order picked and packed7
Invoice typed from the delivery note8
Work in this process about 250–400 hours a month An estimate 28–45 min an order × about 25 orders a day × 21 working days
What supports it
“Then I message the warehouse.”
“A message from the office.”From two people
Not every improvement is AI. Some are a decision, some a new setup, and some rebuild the process.
Today: each order arrives as a PDF and is typed in, about 10 min per order.
Direction: read the order from the email, and have a person check it before it is saved.
How it could work
Before a full specification: 2 questions · Who could answer: Customer service lead
Today: customer service messages the warehouse, and an order can wait up to four hours before it is seen.
Direction: the warehouse sees each new order in one shared list, as soon as it is saved.
How it could work
No open questions before a full specification
A report you can download as a PDF: each improvement, what it rests on, how it could work, and the questions to answer before a full specification.
All of these can be built in Bondi
The first draft comes from your own interview. Then the team tells their part, and the gaps become visible.
It isn’t a performance review, and no one is ranked. Each person sees what was understood from them, and approves or corrects it.
Up to 12 minutes per person, from their phone, when it suits them.
Every detail has a source. An estimate is marked as an estimate, and the process owner approves the version.
Only the mapping’s owners and admins see what you said. A process owner sees it without names.
The approved map is the basis for the change, by your team or with a consultant. The report says how each improvement could work.
The report says how each improvement could work. Sometimes that includes AI. Sometimes it is a decision or a new setup.
English, Hebrew, German, Spanish, French, Portuguese, Arabic and Russian. You choose the language when you open a mapping.
See a draft first. Pay later. Your own interview and the first draft come before any payment.
See a draft first. Pay later.