How it works
Bondi Discovery talks with everyone on your team for a few minutes and turns it into a map of the work: what happens, how long it takes, where it gets stuck, and what can improve.
Say what the company does, in one line, and your role. Choose the interview language.
Example
Two steps to the first draft of the map
A few details, and we'll hear the rest in the interview.
Up to 12 minutes, by voice, about a real recent case.
On your computer, or hand the call to your phone.
The interviewer is AI.
Example
Listening to you
Walk me through the last order that came in. Where did it start?
It came in by email1, a PDF from the customer. I typed it into our order system2. That takes about ten minutes3. Then I message the warehouse4 so they can pick it.
The interviewer is AI.
Check it, and correct what isn’t accurate.
Approval confirms this record of what you said. It does not approve proposed changes.
Example
What we understood from you, Sam
This is what we understood. Edit any details, then approve and continue.
What happens in practice
Orders come in by email, as a PDF from the customer.
Edit · MoreEach order is typed into the order system.
Work time · 10 min · per order Edit · MoreThe warehouse is told by message, so they can pick the order.
Edit · MoreApproval confirms this record of what you said. It does not approve proposed changes.
Each process gets its own map: the steps, who does them, the systems, and the times people reported. Every detail shows the words it came from, with a link to the interview.
Open questions wait in one place, and you answer them when it suits you.
Example
Customer orders
Draft · version 1 · from 1 interview
Order arrives by email 1
Order typed into the order system 2
Typed twiceWork time · 10 min · per order An estimate 3
Warehouse told by message 4
Built from one interview. Not yet checked against others.
2Order typed into the order system
Times
Work time · 10 min · per order An estimate
What supports it
“I typed it into our order system. That takes about ten minutes.”
Said in an interview Confirmed in the speaker's summary
To the interview
Open questions
Is every order typed in, or do some come through the customer portal?
Improvements from the interviews, how each could work, and the questions to answer first.
A report you can download as a PDF: each improvement, what it rests on, how it could work, and the questions to answer before a full specification.
Example
What could improve, and how
Draft · from one interview · updates with every interview
Improvements from the interviews
Orders from email are typed into the order system by hand
Today: each order arrives as a PDF and is typed in, about 10 min per order.
Direction: read the order from the email, and have a person check it before it is saved.
How it could work
Before a full specification: 2 questions · Who could answer: Customer service lead
What this rests on
Invite the people who do the work. Each talks for up to 12 minutes and approves their own summary. Then you see where what happens differs from what you see from above.
Example The company and the screens' data are invented.
Your own interview and the first draft come before any payment.