Guides
See how work is really done
How to see how work is really done: interviews, questions, and where time goes.
- Why AI on one step changes little: the lesson of the dynamo Factories gained little from electric power until they were rebuilt around it. What that history says about adding AI to one step of a process. Updated November 10, 2026
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How to map a business process from employee interviews Who to interview and in what order, how to ask about the last real case, and how to build a process map where every detail has a source. Updated November 10, 2026 -
Process interview questions: what to ask the people who do the work Questions for each stage of a process interview, why each works, the follow-up to ask, and what not to ask. With a question list you can copy. Updated November 10, 2026 -
Where time goes in a process: work time vs. waiting time Work time, waits and elapsed time in a process: how to ask people for each without false precision, add them up honestly, and act on the result. Updated November 10, 2026